Order by June 25th for delivery by the 4th of July!
You will receive tracking details for your order via the e-mail you provided during check-out. Additionally, if you created an account, your tracking number will appear in your order history in the Account Dashboard. You may use this information to track your package on the carrier’s website.
Wine orders typically ship within 2-3 business days after purchase. Custom labels and merchandise have different shipping timelines. Please refer to their FAQ page for more info.
If you have not received your tracking details and believe you should have, please reach out to our customer service team at support@joshcellars.com.
Wine orders typically ship within 2-3 business days after purchase. Once the order is confirmed and shipped, delivery is typically expected within 3-5 business days. We recommend monitoring the tracking details from the carrier to stay updated on your order's progress.
Custom labels and merchandise have different shipping timelines. Please refer to their FAQ page for more info.
For wine purchases, alcohol shipping laws require that someone 21 or older must be present and provide a signature at the time of delivery.
We are sorry to hear that. Please reach out to our customer service team at support@joshcellars.com and we will get this issue resolved for you.
By law, we cannot accept returns of alcoholic beverages. However, we do accept returns on merchandise within 30 days of delivery.
Oh no! Please reach out to our customer service team at support@joshcellars.com and we will get this issue resolved for you.
We use standard ground shipping for all our wine deliveries, so shipping rates will vary based on the size of your order and the delivery distance. However, wine members flat rate shipping on their membership. For more info on our shipping, please check out our Shipping Page.
At this time, Josh Cellars is only permitted to ship within the United States. However, you can visit the Store Locator section on our website to check if the wine you're interested in is available at any retail stores near you.
Wine shipping is complicated, but we want you to know that we’re here to help. See our Shipping Page to see the list of eligible states for shipping.
We are unable to ship to PO Box addresses, as a signature from someone 21+ is required upon delivery due to alcohol shipping regulations. For more info on our shipping, please check out our Shipping Page.
The carrier will attempt delivery three times, so you may have another opportunity to receive your wine. Please use the tracking number e-mailed to you, once your order is shipped, to arrange delivery with the carrier. If you've missed your delivery all three times, please reach out to support@joshcellars.com with your order number so we can help.
Our wine club is fully customizable and allows you to receive your favorite Josh wines delivered to your doorstep. You can choose between a 6 or 12 bottle club that ships monthly, bimonthly, or quarterly. Members receive exclusive discounts, flat-rate shipping, club exclusives, and insider info on our new wine releases. Take a look here for all the details.
Thank you for joining the Josh Cellars Wine Club! You can find your processing date listed in your Account Dashboard. Two weeks before that processing date, you will receive an email enabling you to edit your upcoming shipment to meet your preferences.
Log in to your membership account, then start shopping! Your membership discount will be automatically applied to your order.
You’ll receive an Upcoming Shipment Notification email two weeks before the billing date for each shipment, as well as a reminder email two days prior to billing, so that you may review and update your account or customize your shipment.
You can adjust your subscription frequency in one of two ways. Log in to your account on JoshCellars.com and edit your preferences or simply email us at support@joshcellars.com with your preferred frequency, and we’ll make the change for you.
Two weeks before your shipment date, you will be able to view and adjust the details of your package in your Account Dashboard. You will receive an email when your Account Dashboard is updated. Login to your account and click 'Club Memberships' to view the shipment.
Yes! You can customize your wine club to meet your needs. You can select bottle quantity, shipment frequency, and edit your wines based on your current preferences. Please note: All edits to your shipment must be done before the billing date.
The Josh Cellars Custom Labels program will allow consumers to purchase personalized label stickers for Josh Cellars bottles year-round for celebratory and custom occasions. Our personalized labels are available in the following designs (for standard 750ml bottles): Cabernet Sauvignon, Sauvignon Blanc, Chardonnay, and Pinot Noir.
Labels can only be edited while still in "Pending" status. No changes can be made once approved and sent to print. You can visit your Account to view the status of your label order. Please contact support@joshcellars.com for further assistance.
You can visit your Account to view the status of your label order.
Yes. You can enter your gift card information at checkout and the value will be deducted from your order.
Please allow up to four weeks for label approval, production, and shipping. All labels are manually reviewed to ensure compliance, which can take several business days. You will receive an email when your label has been approved and sent to print. Label orders that do not comply with Terms & Conditions will be rejected. Rejected labels will require edits before proceeding with production, causing a delay in processing time.
Free shipping is included with all standard label orders through USPS First Class mail, which does not include tracking information. Labels should arrive within 1-5 business days of the mail date, though shipping times may be affected by weather conditions, high volume, or other unforeseen circumstances.
Shipping with tracking is available by selecting Premium Shipping for an additional fee during the check-out process.
No, we do not currently ship to P.O. boxes or APO/FPO addresses.
Our custom label program is only available to residents of the United States and District of Columbia (excluding Alabama and Georgia).
If your order hasn’t arrived within 3 weeks of label approval, or if it shows it was delivered but you haven’t received it, please contact our support team at support@joshcellars.com.
Shipping via USPS is free, however there is an option to add shipping with tracking for an additional fee. The additional fee is calculated based on shipping location.
Some reasons that labels are rejected is because they contain images of minors (under the legal drinking age) or trademarked brands. Additional label guidelines and requirements can be found in our Terms & Conditions. For additional assistance, please contact support@joshcellars.com for support.
Our labels have an adhesive backing, like a sticker, and are designed to fit on our bottles, based on the varietal selected when placing your order. Simply peel the backing off and affix to your bottle. Please do not remove the original label.
Our labels are printed on a custom stock that is designed to match our standard labels. To maintain brand standards and consistency, we are not able to send labels via email for at-home label printing.
Personalized labels are currently available in the following designs (for standard 750ml Josh Cellars bottles): Cabernet Sauvignon, Sauvignon Blanc, Chardonnay, and Pinot Noir. Each label is sized to fit on the selected bottle. We do not recommend using our personalized labels on other varietals.
The photo area on our labels is approximately 4.25"W x 2.125"H for the "Photo + Text" template, or 4.25"W x 2.5"H for the "Photo Only" template. Any image size (up to 10MB) can be uploaded. JPG, JPEG, PNG, and GIF files are accepted.
We apologize for the inconvenience. Please contact support@joshcellars.com for assistance.
No, label orders do not include a bottle of wine and the purchase of a bottle of wine is not required to order a label. Bottles can be purchased on our website or at a store near you. Please note that any bottles purchased online will ship separately from your personalized label. State laws regulate where we can ship our product. Please click here for a list of states where wine may be shipped.
Yes! You can check out with both wine and labels in the same cart. Please note: wine and labels ship separately. You will receive different tracking numbers for wine and labels. An adult 21+ must be available to sign for wine deliveries.
No, they will not. Wine and labels are fulfilled through different providers and ship separately. Wine requires adult 21+ signature and age verification at delivery.
Yes. Guests who visit and shop from the Josh Cellars website must be 21+.
We strive to offer all our products at the lowest available pricing. As of now, we do not offer additional club discounts for labels.
The Josh Cellars Merchandise Store is the official shop for branded Josh Cellars gear and merchandise, including apparel, barware, and lifestyle goods inspired by your favorite Josh Cellars wines.
Merchandise orders cannot be modified or cancelled more than 24 hours after an order has been placed or after the item(s) have shipped, whichever comes first. Please note some orders ship the same day. Please contact support@joshcellars.com for assistance.
Once your merchandise order ships, you’ll receive an email with tracking information.
Yes. You can enter your gift card at checkout and the value will be deducted from your order.
We only offer standard ground shipping on merchandise orders. Delivery time depends on your location & carrier timelines.
We ship merchandise to PO boxes or APO/FPO/DPO addresses via USPS only. We may not be able to accommodate certain orders due to carrier limitations.
Currently, we only ship merchandise within the 48 continental United States.
If your order hasn’t arrived within 7 days of shipment, or if it shows it was delivered but you haven’t received it, please contact our support team at support@joshcellars.com.
Shipping costs are determined at checkout by the total weight of an order.
We accept returns or exchanges of unworn, unused, and unwashed merchandise in their original packaging within 30 days of delivery. We currently offer free returns and exchanges for most items. Please see our Return Policy for more information.
We currently offer free returns for most merchandise items within the 30-day return window. Upon approval of your return or exchange, we will provide a return shipping label via email.
Yes, as long as the item is in stock and the exchange is requested within 30 days. If the item you want is out of stock, we’ll issue a refund.
Email our support team at support@joshcellars.com with your order number and reason for return or exchange. We’ll provide a return label once your request has been approved. All return and exchange requests must be submitted within 30 days of delivery.
Refunds are processed to your original payment method within 7-10 business days after we receive your return. It may take a few additional days for your bank to post the funds to your account.
Most apparel is true to size, but we recommend checking the size chart on each product page for the most accurate fit.
Some products are limited edition, while others are restocked regularly.
Yes! You can check out with both wine and merchandise in the same cart. Please note: wine and merchandise ship separately. You will receive different tracking numbers for wine and merchandise. An adult 21+ must be available to sign for wine deliveries.
No, they will not. Wine and merchandise are fulfilled through different providers and ship separately. Wine orders require the signature of an adult (21+) and age verification at delivery.
Guests who visit, shop, and order from the Josh Cellars website must be 21+.
Josh Cellars Wine Club members receive 20% off merchandise on the website, unless stated otherwise.
Most of our wines are made from grapes grown in many of California's greatest wine growing regions, including the Napa Valley, Sonoma Valley, Mendocino County and the Central Coast. There are a few exceptions. Our DOC Prosecco and DOC Prosecco Rosé are produced in the Veneto region of Italy. For more information on a particular wine, visit Our Wines page.
Our Reserve wines are made from grapes grown in designated wine-growing appellations, such as Lodi or the North Coast of California. These wines have also spent more time maturing in oak. For example, our Josh Cellars Reserve Bourbon Barrel Aged Cabernet Sauvignon is uniquely aged in bourbon barrels for added depth and complexity.
In the U.S., the purchase and consumption of alcohol is limited to those who are at least 21 years of age. Shipping laws also require that someone 21 or older must be present and provide a signature at the time of delivery.
Visit the Store Locator section on our website to check if the wine you're interested in is available at a retail store near you.
On the check out page, please locate the box for your promo code and apply.
You can redeem your Josh Cellars gift card on wine and merchandise purchases on www.JoshCellars.com. Please note that shipping restrictions still apply. Check out our Shipping Page for the full list of eligible shipping states.
We are sorry to hear that! Please reach out to our customer service team at support@joshcellars.com and we will get this issue resolved for you.
Please reach out to our customer service team at support@joshcellars.com for support on rebates.
Don't see your question here? Please contact our Customer Support Team at support@joshcellars.com.
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